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Frequently Asked Questions

Do I need planning permission?

All new decks and patios need to be approved.
In some cases council approval is necessary, otherwise approval is handled through our qualified building certifiers.
Every case is different due to restrictions and relaxations, but you can rest assured our qualified certifiers will look after all of the certification requirements for you.

What guarantees are offered?

Our roofing panels come with a manufactures written warranty ranging from 10 to 25 years, (dependant on which product has been purchased).

Are there any hidden costs?

At Cooltec we will give you a written quote that we will guarantee for 30 days.

What are the steps?

Once you have chosen us for your project and everything is signed, your project will go through the following stages:

  • Drafting and Engineering
    We will draw up plans for your custom patio, deck or roof.
  • Council Approval (if required)
    Sometimes, if any relaxations are needed, we have to wait for the council to give the plans approval. This can take 21 days or more.
  • Certification
    Our certifier will receive the drawings to assess and approve.
  • Scheduling
    A member of the Cooltec team will come and see you and set a firm start and finish date.
  • Project Start
    Our highly qualified team will arrive on the start date and begin working on your project.
  • Project Completion
    Your project will be completed to its specifications, we’ll also tidy up any debris afterwards.
  • Your family & friends will be amazed!
    We’re confident that you will be so pleased with our service, you’ll want to show all of your family & friends!

How long will it take?

We find that contracts take around 6‐8 weeks to be completed. If your project is a big one – it can take a little longer. We will give you a firm start and end date before we begin your project.

Do I need to be at home?

We only need 15 minutes!
Just enough time for the Cooltec tradesmen to say “Hello” and get started.
After that you can leave us to it.

Why should get an insulated roof?

There are many reasons to have an insulated roof, here are just a few:

  • An insulated roof blocks heat, this makes it cooler underneath
  • They are Eco friendly – having an insulated roof often reduces your air conditioning bill!
  • They are strong and durable, so require less maintenance
  • Our insulated roofs are designed for quick construction and are installed faster than using traditional methods

Do you have another question?

If you have any other questions, feel free to get in touch on 1300 266 583 or [Click Here] to Contact Us